678彩票
安徽金海迪爾信息技術有限責任公司

  安徽金海迪爾信息技術有限責任公司把技術及售后服務看成是實現客戶價值的有力保障,是我方樹立形象、打造品牌的重要途徑,也是雙方精誠合作的重要手段。基于這樣的認識,安徽金海迪爾信息技術有限責任公司的用戶技術及售后服務在形式上多樣化、在內容上更加豐富、在時間上更加及時,為用戶提供優質技術支持服務。

  我公司投入項目售后及運維的人員具有大中型水利樞紐及水閘、船閘、泵站、水庫等項目施工及運維經驗,在很多大中型項目中承擔過管理、施工、運維工作,有能力做好各水利自動化、信息化工程項目的建設和運維工作;

  公司為工程的建設、運維配置專門的交通工具和各種檢修、施工工具;

  公司設有7×24小時服務熱線,負責及時響應、處理問題和組織進行用戶服務,服務電話:13805698197,0551-65323773。

  我公司注冊地及日常辦公地點為合肥,我方在接到用戶電話、傳真通知后,30分鐘內響應,能夠做到6小時內派專業維修人員到現場維修或更換有缺陷的貨物和部件,緊急故障時能4小時內到達現場,并保證在12小時內使本設備能達到正常的使用。


  售后服務承諾:

  服務期:按合同約定,終身保修。

  服務地點:項目所在地。

  服務期內,每月電話回訪,每年定期兩次安排技術人員上門進行系統巡檢,排查隱患。

  服務期內,如遇運行管理單位新的人員上崗,可及時提供再培訓的工作計劃和安排,保障系統安全運行。

  服務期內,不定期主動和業主溝通協商,可為業主單位所有類似工程項目的運行管理人員進行免費集體培訓。

  服務期結束前,主動與業主溝通質保期滿后的售后服務事宜,以確保系統長期、可靠、穩定運行。


售后服務流程圖


678彩票

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